Privacy Policy

1. Overview

Triple Threat Termite Inc. ("we," "us," or "our") is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, and handle your personal information when you visit our website or use our services.

2. Information We Collect

We may collect the following information when you contact us or request a service:

• Full name
• Home or property address
• Phone number
• Email address
• Service history and inspection records

3. How We Use Your Information

We use the information we collect to:

• Schedule and confirm termite inspections and service appointments
• Send service notifications and appointment reminders
• Follow up on completed work or warranties
• Respond to inquiries and customer support requests
• Comply with California SPCB licensing and reporting requirements

4. SMS / Text Messaging

If you opt in to receive text messages from Triple Threat Termite Inc., we will use your phone number to send service notifications, appointment reminders, and account updates. Message frequency varies based on your service schedule.

• Message and data rates may apply.
• You may opt out at any time by replying “STOP.”
• For assistance, reply “HELP” or contact us directly.
• Standard SMS commands supported: START, STOP, CANCEL, HELP.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

5. Cookies

Our website uses cookies — small text files stored on your device — to operate and improve site functionality. The types of cookies used include:

• Functional cookies: Required for the website to operate correctly.
• Analytics cookies: Used to understand how visitors interact with our site (e.g., Google Analytics).
• Third-party cookies: Set by social media platforms (Facebook, Instagram, etc.) linked from our site.

You may decline non-essential cookies via the cookie consent banner on our website. Disabling certain cookies may affect site functionality.

6. How We Share Your Information

We do not sell or share your personal information with third parties for marketing purposes. We may share information with:

• Service providers and software platforms (such as PestPac) used to operate our business and deliver services to you.
• Regulatory agencies as required by California law or SPCB licensing obligations.

7. California Consumer Privacy Act (CCPA)

As a California-based business serving California residents, we comply with the CCPA. You have the right to:

• Request access to the personal information we hold about you.
• Request correction or deletion of your personal information.
• Opt out of the sale of your personal information (we do not sell personal data).
• Opt out of SMS communications at any time by replying “STOP.”

8. Data Security

We take reasonable steps to protect your personal information from unauthorized access, loss, or misuse. Your information is stored securely and accessed only by authorized team members.

9. Contact Us

To make a privacy request or ask questions about this policy, contact us at:

Triple Threat Termite Inc.
10156 Allenwood Way, Santee, CA 92071
(866) 652-5242customerservice@triplethreattermite.com

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.